Managed Service is the outsourcing of services to a specific IT skills provider enabling clients to focus on their core business strategy. It also enables companies to negate risks, shift burden of compliance, gain expertise and control costs.

The pace of change in IT is unprecedented. Cloud-based technologies, technology devices and remote working have introduced a plethora of devices, platforms and applications for IT departments to manage and secure. To hire or train staff to manage and support these tools is a costly exercise. Finding skilled resources that cover all aspects of the technology stack is a challenge.

Rather than struggle to keep pace with technology, many organizations turn to managed services providers for support. By trusting third party providers to manage and skill up for these challenges, organizations can focus their time and resources on their core business objectives.

Managed service providers take on a fit for purpose approach to IT services and by supporting several businesses, can find the expertise needed to prove a higher standard than many organizations are able to achieve in-house.


If a business is using one “computer person” for all its it needs, chances are this person is a “jack of all trades” and is not highly skilled in all areas required by the business. MSPs, on the other hand, usually have skilled personnel dedicated to each function of IT. This usually means they are better equipped all around.

Predictable Monthly Costs
All IT investments have peripheral costs. Organizations require upgrades to security, storage, hardware and networks. They must then train up or hire new staff to specifically manage the new equipment and deploy new systems. By outsourcing to an MSP, the onus is on the provider to supply highly knowledgeable skills in each area.

Reduce Risk
All business carry risk. Competition, government regulations, markets, technologies, and financial conditions change rapidly and so do the skills needed to mitigate against those risks. Outsourcing providers anticipate and handle much of this risk, providing specific industry knowledge, particularly security and compliance issues. They are considered to be more efficient at managing and preventing risks in their areas of expertise.

IT Staff

Most IT departments are overloaded with support and enhancements of systems. Organizations can dedicate their in-house IT staff to core objectives and projects by outsourcing back-end functions, monitoring and support to a managed service provider.

Burden of compliance

In addition to regular audits, many organizations are obligated to meet standards and requirements with their IT initiatives. Managed Service Providers understand the regulations that organizations are bound by, and can provide the systems, processes and reports to guarantee that organizations meet their requirements — without placing that burden on in-house staff.



SAP is the backbone of the enterprise—powering HR, finance, sales, production, and more.

MSPs use their technical and strategic capabilities to enable a seamless and cost-effective experience with SAP, either in the cloud or on-premises, enabling clients to focus on core competencies.

If you find your business frequently lacks in skill or core IT staff are needed for a strategic project, or your business has to lean on IT support and compliance is burden, an MSP will provide a cost-effective outsourced business solution.